You will always be eligible to receive a full refund of your purchase, provided that your payment scenario is covered by our Payment Protection Promise.
You're protected if:
You were charged for something you didn't purchase.
Your order never arrived.
Your order arrived, but it's significantly different from what was displayed and described.
How much were you charged?
When did you get debit alert?
How did you make your payment?
Select the payment method you used to make the transaction.
I paid with tellebirr
I paid with Awash Birr
I paid with my debit/ATM card
I paid with my bank account
I paid with Visa/Mastercard
Why do you want to dispute this transaction?
Please select the reason you raised this dispute.
I did not receive what I purchased.
The item is different from what was been explained.
I was charged for what I didn't purchase.
Last four digits of your card?
Enter the bank name you paid with?
Commercial Bank of Ethiopia (CBE)