Our promise

You will always be eligible to receive a full refund of your purchase, provided that your payment scenario is covered by our Payment Protection Promise.

You're protected if:

You were charged for something you didn't purchase.
Your order never arrived.
Your order arrived, but it's significantly different from what was displayed and described.

Transaction Reference

How much were you charged?

When did you get debit alert?

How did you make your payment?

Why do you want to dispute this transaction?

Last four digits of your card?

Card Type

Phone number

Enter the bank name you paid with?

Account number